Shipping policy

Where we deliver

Avenvoy offers free standard shipping on the Travel Compression Kit and Travel Compression Bags to eligible addresses in the United Kingdom and United States. Enter your delivery address at checkout to check eligibility.

Processing and delivery

We confirm your order and place it with our fulfilment partner before dispatch. Dispatch is when the parcel is handed to the carrier. Delivery timing depends on the items in your order, your address and the shipping method. Check any estimated delivery window shown at checkout before paying. If an estimate isn’t shown, contact support@avenvoy.com with your destination and the items you’re considering so we can help you check the timing before you order.

Orders containing a kit and extra bags may arrive in separate parcels. We’ll email tracking details for each shipment as they become available.

Buyer Protection

Buyer Protection is included with your order at no extra charge. If your order is delayed, we’ll help you track it and explain your options. If we cancel the whole order because of a delay or delivery problem, we’ll promptly refund what you paid. If only part is cancelled, we’ll promptly refund what you paid for the cancelled items and any related charges you’re entitled to have refunded.

For UK orders, we’ll deliver within 30 days of your order unless we agree a different delivery period with you. If a delivery is delayed, we’ll explain your options, including any right to cancel and receive a refund.

For US orders, if we expect to miss the promised dispatch date, or cannot dispatch within 30 days when no date was promised, we’ll notify you and offer the option to agree to a delay or cancel the unshipped items for a prompt refund. If we need your agreement and do not receive it, we’ll cancel and refund the affected items in line with applicable law.

If a parcel is late in transit, missing, damaged or marked delivered but hasn’t arrived, email support@avenvoy.com with your order number. We’ll investigate and explain your options. This policy does not affect your statutory rights. See our Returns & Refunds policy for cancellation and return instructions.

Address changes and import charges

Check your address before ordering. If you spot a mistake, email us as soon as possible. Once a parcel has been dispatched, we may be unable to change the address.

Free standard shipping covers the delivery charge. Taxes or import charges we collect are shown at checkout. If you have a question about possible import or carrier charges for your destination, contact us before you place your order.