Refund policy

How to contact us

Email returns@avenvoy.com with your order number and the items you want to return. If you cannot find your order number, give us another way to identify the purchase. We’ll provide the return address and instructions. For a kit return, include the pump, bags and other parts supplied with the kit.

14-Day Fault Guarantee

We include this guarantee at no extra charge when you buy a Travel Compression Kit or Travel Compression Bags directly from Avenvoy for delivery to the UK or US. It covers items that are faulty, arrive damaged or differ from what you ordered. Contact us within 14 calendar days of receiving the affected item.

1. Email us with your order number or other proof of purchase and describe the problem.
2. Send a photo or short video if it helps show the issue. If it’s difficult to capture, tell us so we can review other evidence or arrange an inspection.
3. Once we confirm the issue, you can return the affected item for a full refund of what you paid for it. Where a return is needed, we’ll provide instructions and cover necessary return postage. We’ll refund promptly to your original payment method. If you prefer a replacement, ask us about availability.

Guarantor: Ronny Tchinda trading as Avenvoy, 381 Tong Road, Leeds, LS12 4QG, United Kingdom. You can request a copy of this guarantee by email.

Your statutory consumer rights continue to apply alongside this guarantee. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

UK cancellation rights

You can cancel an online order without giving a reason. Tell us by the end of the 14th calendar day after you, or someone you designate, receives your order. If items in the same order arrive separately, the period starts when the last item arrives. You can also cancel before delivery.

Email us a clear statement that you wish to cancel or use the optional form below. Send the items back within 14 calendar days of telling us. You pay the direct cost of return postage for a change-of-mind return. For faulty, damaged or incorrect items, see below.

You can open the packaging and inspect the items as you would in a shop. Where permitted by law, we may deduct any loss in value caused by handling beyond what is necessary to inspect them.

If you cancel the whole order, we refund what you paid, including any standard delivery charge you paid. We refund without undue delay and within 14 days of receiving the items back or receiving proof that you sent them, whichever comes first. If nothing was dispatched, we refund within 14 days of your cancellation notice. We use your original payment method unless you expressly agree to another method.

US change-of-mind returns

For US orders, we accept change-of-mind returns where applicable law requires them.

Faulty, damaged or incorrect items

If you discover a fault after the guarantee period, contact us so we can review the remedies available under applicable law. UK customers generally have 30 days from delivery to reject faulty goods for a full refund. Other remedies can apply after that, including repair or replacement. Contact us for instructions before sending a damaged rechargeable pump.

Optional UK cancellation form

Send this form to returns@avenvoy.com or post it to Ronny Tchinda trading as Avenvoy, 381 Tong Road, Leeds, LS12 4QG, United Kingdom. A clear email or letter stating that you’re cancelling is also sufficient.

• I am cancelling my purchase of the following items:
• Date ordered and date received:
• Customer name and address:
• Order number, if available:
• Date of notice:
• Signature, if submitting on paper: